Welcome to alteredGREY! We are always working on new items to add to our store! Please reach out to let us know if you would like a custom item you don't see in our store. Our top priorities are customer service, quality products and quick shipping!

**Regarding Processing and Shipping.

If your event date is nearing, please contact us before placing an order. It may be necessary to place a rush on your order for an additional fee and/or upgrading the shipping method. If you do not notify us before placing an order of your nearing event date, we will process it under normal production timelines. We cannot be held responsible for packages arriving late due to UPS, or USPS. Once we drop the package off at the shipper we are out of control of the shipment from there.

We will not be held liable for orders arriving after your event date if you do not provide advance notice and/or purchase the rush order for your item if needed.

We cannot be held liable for any package(s), which are lost, stolen or delayed in transit. Likewise, we cannot be held liable for any package(s), which are lost or stolen after delivery at your address.

In the event your package(s) is lost, stolen or delayed, we will assist you any way possible. However, package(s) showing delivery confirmed by our carrier's tracking system cannot be refunded if stolen or lost at your delivery address.